Terms & Conditions

Terms and Conditions

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Shipping & Handling
We will always endeavour to dispatch items the same day, however orders made after 12.00pm (GMT) will typically be shipped the next working day.
Shipping rates will be shown during the checkout process.
Please note that we do not consider weekends and UK bank holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will not be shipped until the following Monday. If the order is made after 12.00pm the day before a bank holiday it will be shipped the next working day.
Please be aware that Mail Strikes may slow down delivery times.

Please note that all orders are shipped from the UK.
For any issues regarding Shipping and Handling please contact hello@snookswear.co.uk
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Returns and Cancellation Policy
Under EU distance selling rules you have the right to cancel your order without charge at any time up until 7 working days after you receive the item. We must be notified of cancellation by email to hello@snookswear.co.uk
In the event of cancellation, goods must be returned to:
SNOOKS,
The Studio, Design School,
Loughborough University,
Leicestershire,
LE11 3TU
United Kingdom

The customer will be responsible for the cost of this. We recommend using some form of “signed for delivery”.
Faulty items can be returned to the address above and if found to be faulty will be refunded or replaced if this is preferred by the customer and postage costs will be covered by us.
We will happily exchange items after 7 days and before 30 days if they are in perfect condition. A small charge may apply. Please contact hello@snookswear.co.uk to discuss this before sending goods back. Any items returned whether faulty or otherwise must include a note explaining your request and the product code. The product code can be found on the packing note for every item delivered to a customer and also on the order confirmation email of any order.
The above does not affect your statutory rights.
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Do I have to pay Customs, Duties or Tariffs?
Shipments outside of Europe may be subject to tariffs, duties, value added tax (VAT), etc.
• These costs are your responsibility
• They are not included in shipping charges
• The shipping company will charge Customs fees
• Contact your local Customs office for more information.
Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.
If you have any suggestions or comments regarding SNOOKS please email us at hello@snookswear.co.uk
www.snookswear.co.uk is the official website of Snooks Snow Supply Co.
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Making A Purchase
Just browse the website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Back Orders
We will make every effort to keep online stock levels up to date and will update the site approximately every 30 mins. In the event of errors a full refund is always offered and you will have the choice to wait for the item to come back into stock. Please e-mail us at hello@snookswear.co.uk if you have any queries prior to ordering.
Security
Credit Card Security Payment is taken using the Stripe secure serve. We never see your card details as the page is provided by our 3rd Party banking provider.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
Reaching Us
If you need to reach us, please email us direct:
hello@snookswear.co.uk

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SNOOKS’ liability
The snookswear.co.uk Site is provided by Snooks Snow Supply Co. without any warranties or guarantees. You must bear the risks associated with the use of the Internet. The snookswear.co.uk Site provides content from other Internet sites or resources and while Snooks Snow Supply Co. tries to ensure that material included on the snookswear.co.uk Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Snooks Snow Supply Co. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the snookswear.co.uk Site. If Snooks Snow Supply Co. is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
Snooks Snow Supply Co. cannot warrant that the snookswear.co.uk Site and any associated services will be uninterrupted or error free, that any defects will be corrected, or that snookswear.co.uk Site or the server that makes it available are free of viruses or other harmful components. Snooks Snow Supply Co. does not warrant the materials in the snookswear.co.uk Site in terms of the correctness, accuracy, functionality or otherwise.
In particular, we disclaim all liabilities in connection with the following:
– incompatibility of the snookswear.co.uk Site with any of your equipment, software or telecommunications links
– technical problems including errors or interruptions of the snookswear.co.uk Site
– unsuitability, unreliability or inaccuracy of the snookswear.co.uk Site
– inadequacy of the snookswear.co.uk site to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the snookswear.co.uk Site.
Nothing in this paragraph applies to Snooks Snow Supply Co.’s liability in respect of products sold through the Online Store.
Nothing in these Terms and Conditions shall exclude Snooks Snow Supply Co.’s liability for personal injury or death caused by its negligence.

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Privacy Policy
snookswear.co.uk do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
By accepting our terms and conditions you are agreeing to receive occasional marketing material by email but you can have your name removed from our list by simply clicking on “click to unsubscribe” the link within every email.
We do not store credit card details nor do we share customer details with any 3rd parties.